When placing an order, you will be asked to agree to our general terms and conditions.
The various points are discussed below.
If you have any questions, do not hesitate to contact us at woof@ohmywoof.com.
ohmywoof.com
Bjorn Dumont
Groenveldlaan 16
1860 Meise
Belgium
woof@ohmywoof.com
www.ohmywoof.com
Account number: BE31 0018 5248 2455
Company number: BE0817319030
General
The e-commerce website of ohmywoof.com, hereinafter referred to as the seller, offers its customers the opportunity to purchase products from its online store online.
Product: These are the items offered on the ohmywoof.com e-commerce website.
Buyer: the person who visits this website and purchases one or more products here. This person must be at least 18 years old, or must have an agreement with the parents or guardian.
These General Terms and Conditions (“Terms”) apply to every order placed by a visitor to this e-commerce website ohmywoof.com.
When placing an order via the ohmywoof.com online store, the buyer must expressly accept these General Terms and Conditions, thereby agreeing to the applicability of these General Terms and Conditions, to the exclusion of all other conditions. Additional conditions of the buyer are excluded, unless they have been accepted in advance, in writing and expressly by ohmywoof.com.
Price
All prices stated are expressed in EURO and exclude shipping costs. The prices stated include VAT.
After entering your address details during the ordering process, the shipping costs will be displayed. These shipping costs are added to the total price of your ordered products. Shipping costs depend on the selected products and the country to which they are to be shipped.
The price statement applies exclusively to the items as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
Offer
The products offered on the ohmywoof.com website are handmade in Belgium, with the exception of the dog toys.
The colors of the product photos are purely indicative. There may be color variations compared to the actual product. Depending on which browser and/or screen you use, there may be a color difference between the product photos on the site and the actual product.
The offer is valid while supplies last and can be adjusted or withdrawn at any time by ohmywoof.com. We cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
Despite the fact that the online catalog and the e-commerce website have been compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer do not bind ohmywoof.com. ohmywoof.com is only obliged to make an obligation of means with regard to the accuracy and completeness of the information provided. ohmywoof.com is under no circumstances liable in the event of manifest material errors, typesetting or printing errors.
If you have specific questions about sizes, color, availability, delivery time or delivery method, we ask you to contact us in advance via woof@ohmywoof.com.
The order
ohmywoof.com products can be ordered by adding the products to your shopping cart. You can consult your shopping cart at any time during your visit to our site. To complete the ordering process, you can choose ‘Checkout’. After this, your invoice and shipping information will be requested. After entering your address details, the shipping costs will appear. You also choose the desired payment option.
After accepting our General Terms and Conditions you can place your order.
If the ordering process was successful, you will receive a confirmation email with your order.
Control
If you receive the products we delivered damaged or if these products do not conform to the ordered products, we ask you to let us know via woof@ohmywoof.com. (within 5 days of receiving your order)
The payment
Payment must be made before delivery of your order.
ohmywoof.com has the secure handling of online payments carried out by Mollie and/or Paypal.
Mollie is one of the market leaders in the field of online payments for e-commerce, guaranteeing 100% secure processing. Neither ohmywoof.com nor third parties will see your card number or other information.
You can choose between the following payment methods:
• Bancontact
• ING Home’Pay
• Belfius Direct Net
• KBC/CBC Payment Button
• Paypal
• Ideal (Netherlands)
• by transfer to account number FORTIS: BE31 0018 5248 2455
The shipping
Once we have prepared the order, you will receive an email with the tracking information.
It is possible that this email ends up in your spam folder. Be sure to check this if you have not received an email. You can see where your package is at any time via the tracking number.
Please note that once your package is with the carrier, we no longer have any control over it. If something does not go as planned, we will contact the carrier to obtain information.
Retention of title
All products remain the exclusive property of ohmywoof.com until full payment has been made by the buyer.
Right of withdrawal
The provisions of this article only apply to buyers who, in their capacity as consumers, purchase items online from ohmywoof.com.
According to the Belgian law on commercial practices, information and consumer protection of April 12, 2010, a cooling-off period of 14 days applies to all products purchased online from ohmywoof.com.
You have the right to withdraw from the agreement within 14 days without giving reasons. The costs incurred for return shipment are borne by the buyer. The purchase price will be fully refunded within 7 days of receipt of the package by the seller. Shipping costs are not refundable.
However, the right of return does not apply to personalized items, such as the bandana or bow, etc. with name. Items that are custom-made are also excluded from the right of return.
If you wish to exercise the right of withdrawal, you must notify us in writing (woof@ohmywoof.com) within 14 calendar days from the day following delivery of the product.
The products must be returned undamaged, unused and unopened (in original condition and packaging). You must prove that the products have been returned on time, for example by means of proof of shipment. Unstamped or insufficiently stamped shipments will always be refused and returned to the sender.
Products must be returned to:
ohmywoof.com
For the attention of Bjorn Dumont
Groenveldlaan 16
1860 Meise
Belgium
If the products are not received in accordance with the right of withdrawal conditions, the purchase price will not be refunded or will not be fully refunded. In that case, the product remains your property. You can then choose to have the product shipped back to you, for which you will pay the associated shipping costs.
You cannot exercise the right of withdrawal if the purchased product was tailor-made or adapted especially for you.
Complaints
It is always possible that despite our care, something went wrong or something you are not satisfied with.
We would like to hear this as soon as possible via woof@ohmywoof.com.
We will then work with you to find a suitable solution.
Privacy Policy
This privacy policy describes how we handle your personal data.
By visiting and using our site, you agree to ohmywoof.com’s privacy policy.
We strive to process your data in a completely secure manner.
The data we collect is the data that comes from the online order form, the contact form and the form to receive the newsletter.
We collect and process your personal data for customer and order management:
– customer administration
– following up on orders and deliveries
– invoicing
– sending marketing and personalized advertising
Your data can be analyzed to tailor the information and/or offers to your interests as much as possible.
Your personal data will never be passed on to third parties for commercial purposes without your consent. ohmywoof.com does not sell your personal data to third parties.
The personal data processed for customer management will be kept for the period necessary to comply with legal requirements (including in the field of accounting).
You always have the right to view, change, transfer or even delete your data if the law allows this.
For further information, questions or comments regarding our privacy policy, please contact Bjorn Dumont at woof@ohmywoof.com.
Use of cookies
During a visit to the site, ‘cookies’ can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.
You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard drive. You can do this via the settings of your browser (via the help function). Please note that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.
By using our website, you agree to our use of cookies.
Evidence
The buyer accepts that electronic communications and backups can serve as evidence.
Governing Law and Disputes
Belgian law applies, with the exception of the provisions of private international law regarding applicable law. The courts of the Consumer’s place of residence have jurisdiction in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).
